Privacy Policy

1. Introduction

KhomoLanu.com, operated by KhomoLanuLink, is a digital property marketplace based in Malawi. We are committed to protecting the privacy of all users who access or use our platform, including landlords, property owners, tenants, buyers, and general visitors.

This Privacy Policy explains how we collect, use, store, review, disclose, and protect personal data obtained through KhomoLanu.com. By accessing or using the platform, you acknowledge that you have read and understood this Privacy Policy.

2. Business Information

• Business Name: KhomoLanuLink
• Platform Name: KhomoLanu.com
• Registered Address: KhomoLanuLink, P/Bag B346, Lilongwe, Malawi
• Business Contact: +265 992 473 388
• Technical Contact: +265 985 463 984
• Support Email: support@khomolanu.com
• Privacy / Legal Email: privacy@khomolanu.com
• Complaints Email: complaints@khomolanu.com

3. Scope of This Policy

This Privacy Policy applies to personal information collected from:

• Landlords and property owners posting listings;
• Tenants and buyers browsing or paying access-related platform fees;
• Agents authorized by owners;
• Users making inquiries or contacting listers;
• Visitors interacting with the website.

This Privacy Policy does not apply to third-party websites, mobile money providers, banks, external links, or payment processors that may be connected to or accessible through the platform.

4. Information We Collect

4.1 Information You Provide Directly

• Full name, phone number, email address, account credentials;
• Property details, ownership or authority documents;
• Identity verification documents;
• Listing descriptions, photographs, videos, and related content;
• Messages, complaints, reports, and support requests.

4.2 Property and Verification Information

• Proof of ownership;
• Authorization from an owner where an agent is listing;
• Identity information and supporting documentation.

4.3 Payment Information

• Payer name, transaction reference, amount paid, date, payment method, service purchased.

KhomoLanu.com does not receive, hold, or process rent, purchase price, deposits, or other transaction funds exchanged directly between users unless expressly stated otherwise.

4.4 Technical Information

• IP address, browser type, device type, operating system;
• Date and time of access, pages visited, interaction logs, cookie and session data.

5. How We Use Personal Data

• Create and manage user accounts;
• Review and approve listings before publication;
• Verify property legitimacy and reduce fraud;
• Facilitate communication between users;
• Process and record platform fees;
• Administer listing boosts and promotional placements;
• Improve website performance and user experience;
• Detect, prevent, or investigate fraud, scams, misuse, or unlawful activity;
• Respond to customer support requests, complaints, and legal inquiries;
• Comply with legal or regulatory obligations.

6. Listing Review and Verification

KhomoLanu.com reviews listings before they are published to reduce fraudulent or misleading listings. However, review and verification do not amount to an absolute guarantee that a listing is legally perfect, risk-free, or free from future dispute. Users must still exercise reasonable diligence.

7. Publicly Visible Information

Where a listing is approved and published, certain information may become publicly visible, including property description, price, location details, photos, videos, and contact information approved for publication.

Users should not include unnecessary sensitive information in public listing fields.

8. Sharing of Information

• To technical service providers supporting website operation;
• To payment service providers for fee processing;
• To legal, regulatory, or law enforcement authorities where required by law;
• To professional advisers where necessary for business or compliance purposes;
• To other users only to the extent necessary for platform functionality.

We do not sell personal data.

9. Data Security

We take reasonable steps to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure. However, no system can be guaranteed completely secure, and users acknowledge that internet-based systems involve some inherent risk.

10. Data Retention

We retain data only for as long as reasonably necessary for account administration, listing review, fraud prevention, dispute resolution, record keeping, and legal obligations. We may retain archived copies for a limited period where required for security, audit, or legal purposes.

11. User Rights

Subject to applicable law, users may request:

• Access to their personal data;
• Correction of inaccurate data;
• Deletion of data where appropriate;
• Information on how their data is used;
• Withdrawal of consent where consent is the basis of processing.

Requests may be submitted to: privacy@khomolanu.com

12. Minors

KhomoLanu.com is intended for persons aged 18 years and above. Users below 18 may not create accounts, post listings, or pay platform fees.

13. Cookies and Website Use

KhomoLanu.com may use cookies, session technologies, and similar tools to support website functionality, security, analytics, and user experience. By continuing to use the platform, users consent to the use of such technologies. Users may adjust browser settings to limit or reject cookies, although some features may not function properly as a result.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on the website with a revised effective date. Continued use of the platform after any update constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

15. Contact